If you need to dispute a transaction, you can initiate the process directly through your Tupel dashboard. To ensure a smooth resolution, provide all necessary supporting documentation, such as invoices, payment confirmations, or correspondence related to the dispute.
The typical timeline for dispute resolution is 5-7 business days. Our team will review the submitted information and communicate updates throughout the process. For complex cases requiring additional investigation, our support team will keep you informed about the expected resolution timeframe.