FAQs

Understand Tupel’s KYC (Know Your Customer) process, its checks, and how it ensures compliance and secure access.

Learn about Tupel’s KYB (Know Your Business) process, its checks, and how it ensures a secure onboarding experience.

Learn about invoice issuance, payment reminders, and your responsibilities for ensuring timely and accurate payments.

Tupel requires access to your bank accounts and bookkeeping system to enable real-time credit assessments and simplify financing processes.

Learn how to delink and relink a bank account or bookkeeping system to ensure accurate financial data and seamless transactions.

Comprehensive guide to accessing and managing your transaction records, including search, reports, and document management.

Complete instructions for updating your business profile, including company details, banking information, and director updates.

Detailed explanation of the transaction dispute process, including required documentation and resolution timelines.

Comprehensive guide to accessing technical support, including communication channels and escalation procedures.

Comprehensive privacy policies and data handling measures protect your sensitive business information.

Easily upload multiple of your customers invoices for factoring in bulk using Tupel's Excel or CSV template

Easily upload multiple supplier bills for financing in bulk using Tupel's Excel or csv dedicated template.

Follow these steps to set up your Tupel business account and access services securely and efficiently.

Optimize your Tupel credit limit by linking your financial systems for tailored, real-time credit adjustments.

All contact details are available on our website. Visit https://tupel.com/contact/ to find the appropriate contact information

Yes, Tupel allows early repayment of invoices, giving you flexibility and potentially boosting your credit score.

Tupel is best used as a cash flow optimization tool to manage timing mismatches in your business cash flows.

Tupel values your privacy and only shares data with third parties when essential for services, like compliance checks, and never for marketing without consent.

Increasing your Tupel credit limit involves maintaining financial consistency, timely updates, and linking key systems.

Tupel credit limits are based on real-time business performance, financial data, and additional factors.

Temporary credit limit issues may arise due to missed repayments, syncing account data, or usage changes.

Tupel’s flexible financing reduces costs by providing funds only when needed, minimizing the financing related costs (fees).

Tupel financing provides a flexible, real-time alternative to traditional bank loans, enhancing cash flow precisely when needed.

Combining factoring and reverse factoring optimizes cash flow across the entire sales cycle and minimizes financing costs, enhancing operational efficiency.

Reverse factoring provides cash flow relief by allowing early supplier payments without using your own funds.

Factoring is a financing method that provides immediate cash by advancing funds on customer invoices.

Factoring enables you to offer flexible payment terms to customers without adding cash flow strain to your business.

Reverse factoring lets you complete trade transactions without impacting internal cash flow. Reducing financial strain on your own resources.

Tupel currently operates in the following four counties: Belgium, France, Switzerland, and the United Kingdom

Tupel designates each entity's home currency as its base currency, aligned with the place of incorporation.

Tupel currently supports financing in the original currency of the invoice being financed, maintaining consistency across all related transactions.

Tupel currently serves B2B in select EU countries and The UK and is expanding to more EU countries and across the USA.

Tupel builds long-term relationships by adjusting credit options as businesses grow and meet obligations.

Businesses can access credit options within 12 hours after setting up a Tupel account and linking data.

Tupel calculates credit scores using external data, linked system insights, and dynamic updates to reflect business performance.

Reverse factoring lets businesses pay suppliers early, meet terms, and secure discounts without immediate cash.

Tupel’s factoring offers instant payment on sales with deferred customer payments, easing cash flow and operations.

Tupel dynamically adjusts credit limits based on real-time cash flow and reliability, providing flexibility as businesses grow.

Tupel offers financing solutions, including factoring and reverse factoring, helping businesses improve cash flow by addressing customer and supplier invoices.

Tupel sends reminders and offers flexibility for occasional payment delays, helping businesses manage obligations.

We can currently sync only Xero, Sage and QuickBooks but are continuously adding additional systems.

Tupel supports new businesses with stable cash flow by offering credit options based on real-time data.

Tupel integrates with banking and accounting systems, allowing real-time data sync to assess credit limits.