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FAQs

Tupel's most commonly asked questions answered and organized.

What Is the KYC in Tupel and What Checks Are Done?

Understand Tupel’s KYC (Know Your Customer) process, its checks, and how it ensures compliance and secure access.

What Is the KYB in Tupel and What Checks Are Done?

Learn about Tupel’s KYB (Know Your Business) process, its checks, and how it ensures a secure onboarding experience.

Will I Receive an Invoice and Get a Payment Reminder?

Learn about invoice issuance, payment reminders, and your responsibilities for ensuring timely and accurate payments.

Why Does Tupel Require Access to My Bank Account & Bookkeeping System?

Tupel requires access to your bank accounts and bookkeeping system to enable real-time credit assessments and simplify financing processes.

How Do I Delink a Bank Account or Bookkeeping System?

Learn how to delink and relink a bank account or bookkeeping system to ensure accurate financial data and seamless transactions.

Where Can I Find Transaction History?

Comprehensive guide to accessing and managing your transaction records, including search, reports, and document management.

How Do I Update My Business Information?

Complete instructions for updating your business profile, including company details, banking information, and director updates.

What Happens if I Need to Dispute a Transaction?

Detailed explanation of the transaction dispute process, including required documentation and resolution timelines.

How Can I Get Technical Support?

Comprehensive guide to accessing technical support, including communication channels and escalation procedures.

What Privacy Measures Are in Place?

Comprehensive privacy policies and data handling measures protect your sensitive business information.

How Do I Upload Multiple Customers' Invoices for Factoring?

Easily upload multiple of your customers invoices for factoring in bulk using Tupel's Excel or CSV template

How Do I Upload Multiple Suppliers' Bills for Financing?

Easily upload multiple supplier bills for financing in bulk using Tupel's Excel or csv dedicated template.

Onboarding Guide: Setting Up Your Business Account

Follow these steps to set up your Tupel business account and access services securely and efficiently.

Onboarding Guide: Maximize Your Credit (Optional)

Optimize your Tupel credit limit by linking your financial systems for tailored, real-time credit adjustments.

How Can I Contact Tupel?

All contact details are available on our website. Visit https://tupel.com/contact/ to find the appropriate contact information

Can I Pay My Invoice Before the Due Date?

Yes, Tupel allows early repayment of invoices, giving you flexibility and potentially boosting your credit score.

How Should I Use Tupel?

Tupel is best used as a cash flow optimization tool to manage timing mismatches in your business cash flows.

Are You Sharing My Data With Other Parties?

Tupel values your privacy and only shares data with third parties when essential for services, like compliance checks, and never for marketing without consent.

How Can I Increase My Tupel Credit Limit?

Increasing your Tupel credit limit involves maintaining financial consistency, timely updates, and linking key systems.

Why Is My Tupel Credit Limit Too Low?

Tupel credit limits are based on real-time business performance, financial data, and additional factors.

Why Can’t I Use My Tupel Credit Limit Anymore?

Temporary credit limit issues may arise due to missed repayments, syncing account data, or usage changes.

Why Are Tupel Financial Solutions More Cost-Effective?

Tupel’s flexible financing reduces costs by providing funds only when needed, minimizing the financing related costs (fees).

Is Using Tupel Financing Tools More Efficient Than a Bank Loan?

Tupel financing provides a flexible, real-time alternative to traditional bank loans, enhancing cash flow precisely when needed.

Why Combine Factoring and Reverse Factoring?

Combining factoring and reverse factoring optimizes cash flow across the entire sales cycle and minimizes financing costs, enhancing operational efficiency.

What Is Reverse Factoring?

Reverse factoring provides cash flow relief by allowing early supplier payments without using your own funds.

What Is Factoring?

Factoring is a financing method that provides immediate cash by advancing funds on customer invoices.

Why Use Factoring?

Factoring enables you to offer flexible payment terms to customers without adding cash flow strain to your business.

Why Use Reverse Factoring?

Reverse factoring lets you complete trade transactions without impacting internal cash flow. Reducing financial strain on your own resources.

In Which Countries Are You Operating?

Tupel currently operates in the following four counties: Belgium, France, Switzerland, and the United Kingdom

What Is the Entity Base Currency?

Tupel designates each entity's home currency as its base currency, aligned with the place of incorporation.

What Currencies Are You Supporting?

Tupel currently supports financing in the original currency of the invoice being financed, maintaining consistency across all related transactions.

Can Anyone Become a Customer?

Tupel currently serves B2B in select EU countries and The UK and is expanding to more EU countries and across the USA.

What Is Tupel’s Approach to Business Growth and Credit Management?

Tupel builds long-term relationships by adjusting credit options as businesses grow and meet obligations.

How Quickly Can Businesses Access Credit After Account Setup?

Businesses can access credit options within 12 hours after setting up a Tupel account and linking data.

How Does Tupel Calculate Credit Scores?

Tupel calculates credit scores using external data, linked system insights, and dynamic updates to reflect business performance.

What Is Reverse Factoring With Tupel?

Reverse factoring lets businesses pay suppliers early, meet terms, and secure discounts without immediate cash.

How Does Factoring Work With Tupel?

Tupel’s factoring offers instant payment on sales with deferred customer payments, easing cash flow and operations.

What Is the Process for Setting Up a Tupel Account?

Setting up a Tupel account involves quick online application, bank linking, and bookkeeping sync for fast credit assessment.

How Does Tupel Tailor Credit Limits?

Tupel dynamically adjusts credit limits based on real-time cash flow and reliability, providing flexibility as businesses grow.

What Financing Solutions Does Tupel Offer?

Tupel offers financing solutions, including factoring and reverse factoring, helping businesses improve cash flow by addressing customer and supplier invoices.

What Happens if a Business Misses a Payment With Tupel?

Tupel sends reminders and offers flexibility for occasional payment delays, helping businesses manage obligations.

Why Can't I Sync My Accounts?

We can currently sync only Xero, Sage and QuickBooks but are continuously adding additional systems.

Can Newly Established Businesses Access Financing With Tupel?

Tupel supports new businesses with stable cash flow by offering credit options based on real-time data.

What Types of Integrations Does Tupel Support?

Tupel integrates with banking and accounting systems, allowing real-time data sync to assess credit limits.

What Is an Entity?

In Tupel’s terms, an entity is a registered business or organization eligible for financing services.

What's an Organization?

Tupel organizations work like teams, allowing you to invite members with varied access rights and manage multiple legal entities within each organization.

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